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| Crucial Conversations: Tools for Talking When Stakes are High | 
 enlarge | Manufacturer: McGraw-Hill
Category: EBooks
List Price: $14.95
Buy New: $9.99
You Save: $4.96 (33%)
Avg. Customer Rating:  142 reviews
Format: Kindle Book
Media: Kindle Edition
Edition: 1
Number Of Items: 1
Pages: 256
Dewey Decimal Number: 153.6
Publication Date: March 26, 2007
Availability: Usually ships in 24 hours
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Product Description
"Foreword by Stephen R. Covey, Author of The 7 Habits of Highly Effective People A PAPERBACK ORIGINAL "Most books make promises. This one delivers. These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."--Dain M. Hancock, President, Lockheed Martin Aeronautics A powerful, seven-step approach to handling difficult conversations with confidence and skill "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives. Based on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any highimpact situation with confidence. "
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